Freshdesk

Create a ticket (POST /tickets).

Create an outbound-email ticket (POST /tickets/outbound_email).

List tickets with filter and pagination (GET /tickets).

View a single ticket (GET /tickets/{id}).

Update a ticket (PUT /tickets/{id}).

Soft-delete a ticket (DELETE /tickets/{id}).

Restore a deleted ticket (POST /tickets/{id}/restore).

Bulk update tickets (PUT /tickets/bulk_update).

Bulk delete tickets (DELETE /tickets/bulk_delete).

Forward a ticket (POST /tickets/{id}/forward).

Merge tickets (POST /tickets/merge).

Archive tickets (POST /tickets/archive).

List associated (tracker/related) tickets (GET /tickets/{id}/associated_tickets).

Get the prime/parent association of a ticket (GET /tickets/{id}/prime_association).

Add a public reply to a ticket (POST /tickets/{id}/reply).

Add a private/public note to a ticket (POST /tickets/{id}/notes).

Reply to a forwarded ticket (POST /tickets/{id}/reply_to_forward).

List conversations on a ticket (GET /tickets/{id}/conversations).

List watchers on a ticket (GET /tickets/{id}/watchers).

Add watcher(s) to a ticket (POST /tickets/{id}/watchers).

Remove a watcher from a ticket (DELETE /tickets/{id}/watchers/{watcher_id}).

Create a time entry on a ticket (POST /tickets/{ticket_id}/time_entries).

List time entries on a ticket (GET /tickets/{ticket_id}/time_entries).

Create a satisfaction rating on a ticket (POST /tickets/{ticket_id}/satisfaction_ratings).

View ratings for a ticket (GET /tickets/{ticket_id}/satisfaction_ratings).

Create a group in the admin/round-robin model (POST /admin/groups).

List groups (admin model) (GET /admin/groups).

View a group (admin model) (GET /admin/groups/{id}).

Update a group (admin model) (PUT /admin/groups/{id}).

Delete a group (admin model) (DELETE /admin/groups/{id}).

List agents in a group (GET /admin/groups/{id}/agents).

Add/remove agents in a group (PUT /admin/groups/{id}/agents).

Create a skill (POST /admin/skills).

List skills (GET /admin/skills).

View a skill (GET /admin/skills/{id}).

Update a skill (PUT /admin/skills/{id}).

Delete a skill (DELETE /admin/skills/{id}).

Create a ticket field (POST /admin/ticket_fields).

View a ticket field (GET /admin/ticket_fields/{id}).

Update a ticket field (PUT /admin/ticket_fields/{id}).

Delete a ticket field (DELETE /admin/ticket_fields/{id}).

List sections of a ticket field (GET /admin/ticket_fields/{id}/sections).

Create a section on a ticket field (POST /admin/ticket_fields/{id}/sections).

View a section (GET /admin/ticket_fields/{id}/sections/{section_id}).

Update a section (PUT /admin/ticket_fields/{id}/sections/{section_id}).

Delete a section (DELETE /admin/ticket_fields/{id}/sections/{section_id}).

Create a KB category (POST /solutions/categories).

List KB categories (GET /solutions/categories).

View a KB category (GET /solutions/categories/{id}).

Update a KB category (PUT /solutions/categories/{id}).

Delete a KB category (DELETE /solutions/categories/{id}).

Create a folder in a category (POST /solutions/categories/{id}/folders).

List folders in a category (GET /solutions/categories/{id}/folders).

View a folder (GET /solutions/folders/{id}).

Update a folder (PUT /solutions/folders/{id}).

Delete a folder (DELETE /solutions/folders/{id}).

Create an article in a folder (POST /solutions/folders/{id}/articles).

List articles in a folder (GET /solutions/folders/{id}/articles).

View an article (GET /solutions/articles/{id}).

Update an article (PUT /solutions/articles/{id}).

Delete an article (DELETE /solutions/articles/{id}).

Create a contact (POST /contacts).

List contacts (GET /contacts).

View a contact (GET /contacts/{id}).

Update a contact (PUT /contacts/{id}).

Soft-delete a contact (DELETE /contacts/{id}).

Permanently delete a contact (DELETE /contacts/{id}/hard_delete).

Restore a contact (POST /contacts/{id}/restore).

Convert a contact to an agent (POST /contacts/{id}/make_agent).

Send an activation invite to a contact (POST /contacts/{id}/send_invite).

Merge contacts (POST /contacts/merge).

Autocomplete-search contacts (GET /contacts/autocomplete).

Start a contact export (POST /contacts/export).

Start a contact import (POST /contacts/imports).

Create an agent (POST /agents).

List agents (GET /agents).

View an agent (GET /agents/{id}).

Update an agent (PUT /agents/{id}).

Delete (downgrade) an agent (DELETE /agents/{id}).

View the currently authenticated agent (GET /agents/me).

Create multiple agents (POST /agents/bulk).

Autocomplete-search agents (GET /agents/autocomplete).

View agent availability (GET /agents/{id}/availability).

Update agent load/availability (PUT /agents/{id}/availability).

List ticket forms (GET /ticket-forms).

Create a ticket form (POST /ticket-forms).

View a ticket form (GET /ticket-forms/{id}).

Update a ticket form (PUT /ticket-forms/{id}).

Delete a ticket form (DELETE /ticket-forms/{id}).

Clone a ticket form (POST /ticket-forms/{id}/clone).

View a form field (GET /ticket-forms/{form_id}/fields/{field_id}).

Update a form field (PUT /ticket-forms/{form_id}/fields/{field_id}).

Delete a form field (DELETE /ticket-forms/{form_id}/fields/{field_id}).

Create a company (POST /companies).

List companies (GET /companies).

View a company (GET /companies/{id}).

Update a company (PUT /companies/{id}).

Delete a company (DELETE /companies/{id}).

Autocomplete-search companies (GET /companies/autocomplete).

Start a company export (POST /companies/export).

Start a company import (POST /companies/imports).

List automation rules of a type (GET /automations/{automation_type_id}/rules).

View an automation rule (GET /automations/{automation_type_id}/rules/{id}).

Create an automation rule (POST /automations/{automation_type_id}/rules).

Update an automation rule (PUT /automations/{automation_type_id}/rules/{id}).

Delete an automation rule (DELETE /automations/{automation_type_id}/rules/{id}).

List company fields (GET /company_fields).

View a company field (GET /company_fields/{id}).

Create a company field (POST /company_fields).

Update a company field (PUT /company_fields/{id}).

Delete a company field (DELETE /company_fields/{id}).

List contact fields (GET /contact_fields).

View a contact field (GET /contact_fields/{id}).

Create a contact field (POST /contact_fields).

Update a contact field (PUT /contact_fields/{id}).

Delete a contact field (DELETE /contact_fields/{id}).

Create a group (POST /groups).

List groups (GET /groups).

View a group (GET /groups/{id}).

Update a group (PUT /groups/{id}).

Delete a group (DELETE /groups/{id}).

Create a canned response (POST /canned_responses).

View a canned response (GET /canned_responses/{id}).

Update a canned response (PUT /canned_responses/{id}).

Bulk-create canned responses (POST /canned_responses/bulk).

List all time entries (GET /time_entries).

Update a time entry (PUT /time_entries/{id}).

Start/stop the timer on a time entry (POST /time_entries/{id}/toggle_timer).

Delete a time entry (DELETE /time_entries/{id}).

List canned-response folders (GET /canned_response_folders).

View a folder (GET /canned_response_folders/{id}).

List responses in a folder (GET /canned_response_folders/{id}/responses).

List new-CSAT surveys (GET /customer-satisfaction/surveys).

Create a CSAT survey response (POST /customer-satisfaction/surveys/{survey_id}/responses).

View CSAT survey responses (GET /customer-satisfaction/surveys/{survey_id}/responses).

Filter/search tickets with a Lucene-like query (GET /search/tickets).

Filter contacts with a query (GET /search/contacts).

Filter companies with a query (GET /search/companies).

Create an SLA policy (POST /sla_policies).

List SLA policies (GET /sla_policies).

Update an SLA policy (PUT /sla_policies/{id}).

View account details (GET /account).

Start an account export (POST /account/export).

List business-hour configs (GET /business_hours).

View a business-hour config (GET /business_hours/{id}).

Create a folder (POST /canned_response_folder).

Update a folder (PUT /canned_response_folder/{id}).

Update a conversation (reply/note) (PUT /conversations/{id}).

Delete a conversation (DELETE /conversations/{id}).

List email configs (GET /email_configs).

View an email config (GET /email_configs/{id}).

List products (GET /products).

View a product (GET /products/{id}).

List roles (GET /roles).

View a role (GET /roles/{id}).

List all account satisfaction ratings (GET /surveys/satisfaction_ratings).

List all surveys (GET /surveys).

View an async job status (export/import/bulk) (GET /jobs/{id}).

List scenario automations (GET /scenario_automations.json).

View helpdesk settings (GET /settings/helpdesk).

List ticket fields (GET /ticket_fields).