Support Agent
LiveAutonomous customer support agent. Triages incoming tickets, routes to the right queue, drafts responses from knowledge base, escalates when needed, and keeps Slack updated — across Zendesk, Freshdesk, Slack, and internal knowledge sources. Built on the Generic Agentic Runtime shell (ADR-038).
1 capabilities
Support Agent is an AI agent that runs as an isolated pod on Zervanor, in the same runtime as your workflows (operations). Autonomous customer support agent. Triages incoming tickets, routes to the right queue, drafts responses from knowledge base, escalates when needed, and keeps Slack updated — across Zendesk, Freshdesk Your connectors become its tools — deploy it in a few clicks, with agent hosting included in the plan.
Runs as an isolated pod, in the same runtime as the workflows.
Capabilities 1
Actions this agent can use in your workflows.
run
Run the support agent against a support goal or ticket.
Frequently asked questions
What does Support Agent do?
Autonomous customer support agent. Triages incoming tickets, routes to the right queue, drafts responses from knowledge base, escalates when needed, and keeps Slack updated — across Zendesk, Freshdesk
How is Support Agent run?
The engine runs it as an isolated pod; no separate infrastructure, and it sits in the same runtime as the workflows.
Which tools can Support Agent use?
Every action of your certified connectors becomes one of its tools (1+ capabilities) — for example: run.
Where does the agent run?
In the same runtime as the workflows, as an isolated pod — not on separate infrastructure and not as a separate product.