Freshservice

Create a change request (POST /changes).

View a change (GET /changes/{id}).

List changes (filterable) (GET /changes).

Update a change (PUT /changes/{id}).

Delete a change (DELETE /changes/{id}).

List change field definitions (GET /changes/fields).

Move change to another workspace (PUT /changes/{id}/move).

List change approvals (GET /changes/{id}/approvals).

View an approval (GET /changes/{id}/approvals/{approval_id}).

Send approval reminder (POST /changes/{id}/approvals/{approval_id}/send_reminder).

Cancel an approval (DELETE /changes/{id}/approvals/{approval_id}).

Create an approval group (POST /changes/{id}/approval_groups).

List approval groups (GET /changes/{id}/approval_groups).

Update an approval group (PUT /changes/{id}/approval_groups/{group_id}).

Cancel an approval group (DELETE /changes/{id}/approval_groups/{group_id}).

Update the approval chain rule (PUT /changes/{id}/approval_chain_rule).

Add a change note (POST /changes/{id}/notes).

List change notes (GET /changes/{id}/notes).

View a change note (GET /changes/{id}/notes/{note_id}).

Update a change note (PUT /changes/{id}/notes/{note_id}).

Delete a change note (DELETE /changes/{id}/notes/{note_id}).

Create a change task (POST /changes/{id}/tasks).

List change tasks (GET /changes/{id}/tasks).

View a change task (GET /changes/{id}/tasks/{task_id}).

Update a change task (PUT /changes/{id}/tasks/{task_id}).

Delete a change task (DELETE /changes/{id}/tasks/{task_id}).

Log time on a change (POST /changes/{id}/time_entries).

List change time entries (GET /changes/{id}/time_entries).

View a change time entry (GET /changes/{id}/time_entries/{entry_id}).

Update a change time entry (PUT /changes/{id}/time_entries/{entry_id}).

Delete a change time entry (DELETE /changes/{id}/time_entries/{entry_id}).

Create a release (POST /releases).

View a release (GET /releases/{id}).

List releases (filterable) (GET /releases).

Update a release (PUT /releases/{id}).

Delete a release (DELETE /releases/{id}).

Restore a deleted release (PUT /releases/{id}/restore).

Move release to another workspace (PUT /releases/{id}/move).

List release field definitions (GET /releases/fields).

Add a release note (POST /releases/{id}/notes).

List release notes (GET /releases/{id}/notes).

View a release note (GET /releases/{id}/notes/{note_id}).

Update a release note (PUT /releases/{id}/notes/{note_id}).

Delete a release note (DELETE /releases/{id}/notes/{note_id}).

Create a release task (POST /releases/{id}/tasks).

List release tasks (GET /releases/{id}/tasks).

View a release task (GET /releases/{id}/tasks/{task_id}).

Update a release task (PUT /releases/{id}/tasks/{task_id}).

Delete a release task (DELETE /releases/{id}/tasks/{task_id}).

Log time on a release (POST /releases/{id}/time_entries).

List release time entries (GET /releases/{id}/time_entries).

View a release time entry (GET /releases/{id}/time_entries/{entry_id}).

Update a release time entry (PUT /releases/{id}/time_entries/{entry_id}).

Delete a release time entry (DELETE /releases/{id}/time_entries/{entry_id}).

Create a problem (POST /problems).

View a problem (GET /problems/{id}).

List problems (GET /problems).

Update a problem (PUT /problems/{id}).

Delete a problem (DELETE /problems/{id}).

Restore a deleted problem (PUT /problems/{id}/restore).

List problem field definitions (GET /problems/fields).

Add a problem note (POST /problems/{id}/notes).

List problem notes (GET /problems/{id}/notes).

View a problem note (GET /problems/{id}/notes/{note_id}).

Update a problem note (PUT /problems/{id}/notes/{note_id}).

Delete a problem note (DELETE /problems/{id}/notes/{note_id}).

Create a problem task (POST /problems/{id}/tasks).

List problem tasks (GET /problems/{id}/tasks).

View a problem task (GET /problems/{id}/tasks/{task_id}).

Update a problem task (PUT /problems/{id}/tasks/{task_id}).

Delete a problem task (DELETE /problems/{id}/tasks/{task_id}).

Log time on a problem (POST /problems/{id}/time_entries).

List problem time entries (GET /problems/{id}/time_entries).

View a problem time entry (GET /problems/{id}/time_entries/{entry_id}).

Update a problem time entry (PUT /problems/{id}/time_entries/{entry_id}).

Delete a problem time entry (DELETE /problems/{id}/time_entries/{entry_id}).

Create a ticket (POST /tickets).

Create a ticket with file attachments via multipart/form-data (POST /tickets).

View a single ticket (GET /tickets/{id}).

List tickets with predefined filter and pagination (GET /tickets).

Filter tickets by a custom query expression (GET /tickets?query="...").

Update ticket properties (PUT /tickets/{id}).

Restore a deleted (trashed) ticket (PUT /tickets/{id}?restore=true).

Move a ticket to trash (DELETE /tickets/{id}).

Create a child ticket under a parent (POST /tickets/{id}/child_tickets).

Retrieve the ticket activity log (GET /tickets/{id}/activities).

Remove a ticket attachment (DELETE /tickets/{id}/attachments/{attachment_id}).

Add a public reply to a ticket (POST /tickets/{id}/conversations).

Add a private/internal note to a ticket (POST /tickets/{id}/notes).

List all conversations on a ticket (GET /tickets/{id}/conversations).

Create a time entry on a ticket (POST /tickets/{id}/time_entries).

List time entries on a ticket (GET /tickets/{id}/time_entries).

View a ticket time entry (GET /tickets/{id}/time_entries/{entry_id}).

Update a ticket time entry (PUT /tickets/{id}/time_entries/{entry_id}).

Delete a ticket time entry (DELETE /tickets/{id}/time_entries/{entry_id}).

Create an asset (POST /assets).

View an asset (GET /assets/{id}).

List assets (GET /assets).

Search assets with filters (GET /assets/search).

Update an asset (PUT /assets/{id}).

Move an asset to trash (DELETE /assets/{id}).

Restore a trashed asset (PUT /assets/{id}/restore).

Permanently delete an asset (DELETE /assets/{id}/permanently_delete).

Move asset to another workspace (PUT /assets/{id}/move).

List asset components (GET /assets/{id}/components).

Create an asset component (POST /assets/{id}/components).

Update an asset component (PUT /assets/{id}/components/{component_id}).

List service requests for an asset (GET /assets/{id}/requests).

List contracts associated with an asset (GET /assets/{id}/contracts).

Create asset relationships in bulk (POST /assets/relationships).

Delete asset relationships in bulk (DELETE /assets/relationships).

List relationships for an asset (GET /assets/{id}/relationships).

Create a software record (POST /software).

View a software record (GET /software/{id}).

List software (GET /software).

Update a software record (PUT /software/{id}).

Delete a software record (DELETE /software/{id}).

Delete software in bulk (DELETE /software).

Move software to another workspace (PUT /software/{id}/move).

Add software users in bulk (POST /software/{id}/users).

List software users (GET /software/{id}/users).

View a software user (GET /software/{id}/users/{user_id}).

Update software users in bulk (PUT /software/{id}/users).

Remove software users in bulk (DELETE /software/{id}/users).

Add installation/device (POST /software/{id}/installations).

List installations (GET /software/{id}/installations).

Remove installations in bulk (DELETE /software/{id}/installations).

List software relationships (GET /software/{id}/relationships).

List software licenses (GET /software/licenses).

Create a requester/contact (POST /requesters).

View a requester (GET /requesters/{id}).

List requesters (GET /requesters).

Filter requesters by query expression (GET /requesters?query="...").

Update a requester (PUT /requesters/{id}).

Convert a requester to an agent (PUT /requesters/{id}/convert_to_agent).

Merge requesters (PUT /requesters/merge).

Reactivate a requester (PUT /requesters/{id}/reactivate).

Deactivate a requester (DELETE /requesters/{id}/deactivate).

Permanently delete a requester (DELETE /requesters/{id}/forget).

View requester assignment history (GET /requesters/{id}/assignment_history).

Create an agent (POST /agents).

View an agent (GET /agents/{id}).

List agents (GET /agents).

Filter agents by query expression (GET /agents?query="...").

Update an agent (PUT /agents/{id}).

Reactivate an agent (PUT /agents/{id}/reactivate).

Convert an agent to a requester (PUT /agents/{id}/convert_to_requester).

Deactivate an agent (DELETE /agents/{id}).

Permanently delete an agent (DELETE /agents/{id}/forget).

View agent assignment history (GET /agents/{id}/assignment_history).

Create a contract (POST /contracts).

View a contract (GET /contracts/{id}).

List contracts (GET /contracts).

Update a contract (PUT /contracts/{id}).

Move contract to another workspace (PUT /contracts/{id}/move).

Submit a contract for approval (POST /contracts/{id}/approval_requests).

Approve a contract (POST /contracts/{id}/approve).

Reject a contract (POST /contracts/{id}/reject).

List associated assets (GET /contracts/{id}/assets).

List attachments (GET /contracts/{id}/attachments).

Create a requester group (POST /requester_groups).

View a requester group (GET /requester_groups/{id}).

List requester groups (GET /requester_groups).

Update a requester group (PUT /requester_groups/{id}).

Delete a requester group (DELETE /requester_groups/{id}).

Add a member to a requester group (POST /requester_groups/{id}/members).

List members of a requester group (GET /requester_groups/{id}/members).

Remove a member from a requester group (DELETE /requester_groups/{id}/members/{member_id}).

Create a solution article (POST /solution_articles).

View a solution article (GET /solution_articles/{id}).

List solution articles (GET /solution_articles).

Update a solution article (PUT /solution_articles/{id}).

Delete a solution article (DELETE /solution_articles/{id}).

Restore a solution article (PUT /solution_articles/{id}/restore).

Publish a solution article (PUT /solution_articles/{id}/publish).

Search solution articles (POST /solution_articles/search).

Create an asset type (POST /asset_types).

View an asset type (GET /asset_types/{id}).

List asset types (GET /asset_types).

Update an asset type (PUT /asset_types/{id}).

Delete an asset type (DELETE /asset_types/{id}).

List fields for an asset type (GET /asset_types/{id}/fields).

Create a department (POST /departments).

View a department (GET /departments/{id}).

List departments (GET /departments).

Filter departments by query expression (GET /departments?query="...").

Update a department (PUT /departments/{id}).

Delete a department (DELETE /departments/{id}).

Create a location (POST /locations).

View a location (GET /locations/{id}).

List locations (GET /locations).

Filter locations by query expression (GET /locations?query="...").

Update a location (PUT /locations/{id}).

Delete a location (DELETE /locations/{id}).

Create a purchase order (POST /purchase_orders).

View a purchase order (GET /purchase_orders/{id}).

List purchase orders (GET /purchase_orders).

Update a purchase order (PUT /purchase_orders/{id}).

Delete a purchase order (DELETE /purchase_orders/{id}).

Move purchase order to another workspace (PUT /purchase_orders/{id}/move).

Create a service catalog item (POST /service_catalog_items).

View a service catalog item (GET /service_catalog_items/{id}).

List service catalog items (GET /service_catalog_items).

Update a service catalog item (PUT /service_catalog_items/{id}).

Delete a service catalog item (DELETE /service_catalog_items/{id}).

Search service catalog items (GET /service_catalog_items/search).

Create a solution category (POST /solution_categories).

View a solution category (GET /solution_categories/{id}).

List solution categories (GET /solution_categories).

Update a solution category (PUT /solution_categories/{id}).

Delete a solution category (DELETE /solution_categories/{id}).

Restore a solution category (PUT /solution_categories/{id}/restore).

Create a solution folder (POST /solution_folders).

View a solution folder (GET /solution_folders/{id}).

List solution folders (GET /solution_folders).

Update a solution folder (PUT /solution_folders/{id}).

Delete a solution folder (DELETE /solution_folders/{id}).

Restore a solution folder (PUT /solution_folders/{id}/restore).

Create an announcement (POST /announcements).

View an announcement (GET /announcements/{id}).

List announcements (GET /announcements).

Update an announcement (PUT /announcements/{id}).

Delete an announcement (DELETE /announcements/{id}).

Create a Change Advisory Board (POST /cabs).

List Change Advisory Boards (GET /cabs).

View a Change Advisory Board (GET /cabs/{id}).

Update a Change Advisory Board (PUT /cabs/{id}).

Delete a Change Advisory Board (DELETE /cabs/{id}).

Create an agent group (POST /groups).

View an agent group (GET /groups/{id}).

List agent groups (GET /groups).

Update an agent group (PUT /groups/{id}).

Delete an agent group (DELETE /groups/{id}).

Create a product (POST /products).

View a product (GET /products/{id}).

List products (GET /products).

Update a product (PUT /products/{id}).

Delete a product (DELETE /products/{id}).

Create a vendor (POST /vendors).

View a vendor (GET /vendors/{id}).

List vendors (GET /vendors).

Update a vendor (PUT /vendors/{id}).

Delete a vendor (DELETE /vendors/{id}).

Update a reply/note/forward (PUT /conversations/{id}).

Delete a conversation entry (DELETE /conversations/{id}).

Remove a conversation attachment (DELETE /conversations/{id}/attachments/{attachment_id}).

List business hours configurations (GET /business_hours).

View a business hours configuration (GET /business_hours/{id}).

List canned response folders (GET /canned_response_folders).

View a canned response folder (GET /canned_response_folders/{id}).

List canned responses (GET /canned_responses).

View a canned response (GET /canned_responses/{id}).

List contract types (GET /contract_types).

List contract type fields (GET /contract_types/{id}/fields).

List all relationships in the account (GET /relationships).

View a relationship (GET /relationships/{id}).

List agent roles (GET /roles).

View an agent role (GET /roles/{id}).

List agent field definitions (GET /agent_fields).

List department field definitions (GET /department_fields).

List relationship types (GET /relationship_types).

List requester field definitions (GET /requester_fields).

List service categories (GET /service_categories).

List SLA policies (GET /sla_policies).

List ticket form fields with metadata (GET /ticket_fields).